Claim Central Consolidated founder “really, really excited” for what’s ahead

In three weeks’ time, Claim Central Consolidated (CCC) founder and global chief executive Brian Siemsen (pictured) will be passing on the baton to his successor, Eben le Roux, to take on a fresh key post at the insurance claims solutions group. Here, the soon-to-be executive director talks about what he is looking forward to as CCC charges ahead in terms of growth and value creation.

“My remit in this new role is really clear; it’s anything related to strategic partnerships,” Siemsen, who has led CCC since its formation in 2000, told Insurance Business. “That encompasses our investors, investees, key customers, and geography partners, and really understanding how we take this tightly integrated general insurance model to market both from a technology perspective and a services perspective.”

The long-time boss continued: “That’s the really cool strategic stuff that’s about to unfold, and we spent five years laying the foundation of what we’ve got today. We’ve got some work to dial in from an optimisation perspective, and that’ll be Eben’s core focus in his role as CEO.

“And I’ll be working with those customers and strategic partners – current strategic partners and new ones that don’t even know about us just yet – in making sure that we’re taking this new operating model to market in a way that can really benefit some of these insurance carriers and partners. So, [I’m] really, really excited.”

For the solution-orientated leader, he’s the best person to be out there with partners, sharing the CCC narrative with them. After all, the business is arguably his life’s work.

“It’s something I’m really passionate about,” said Siemsen, pointing to the task of making sure that the opportunity to partner with CCC is well understood. “It helps me bring to life the story of what we’ve built. And there are some incredible progressive partners out there that are really looking to partner more deeply. I want to be on the forefront of that, in talking to them and working with them over the next few years.”

Lifting the lid on his replacement’s appointment, Siemsen revealed that le Roux’s arrival last year was all part of the leadership roadmap at CCC, which is headquartered in Sydney and also operates in New Zealand, South Africa, and the United States. The promoted executive came onboard in April 2020 as chief commercial officer before taking on the chief operating officer position, as well as the role of managing director for all geographies except the US, last September.

To view the original article visit: https://www.insurancebusinessmag.com/au/news/technology/claim-central-consolidated-founder-really-really-excited-for-whats-ahead-257315.aspx

Claim Central Consolidated appoints new Group CEO

Sydney, Monday 7 June 2021: Global claims solutions provider Claim Central Consolidated (CCC) announced it has appointed Eben le Roux as Group Chief Executive Officer, while founder and current CEO Brian Siemsen, will move into an Executive Director role, overseeing new business ventures and strategic partnerships for the Group globally. Both changes take effect on July 1.



The appointment comes as Mr Siemsen, who established the company in 2000, takes on a newly created key role within the company after 20 years at the helm. Mr Siemsen will also continue to provide strategic input into the direction of the company as Founder and Executive Director.


Mr Siemsen said: “I have enjoyed the journey over the past 20-plus years as CEO and with Eben ready to take on the top role this gives me an excellent opportunity to work in areas of the business I love and where I can create the most value for the Group.

My new role will see me back at the coal face working strategically with key clients and partners, along with strategic oversight of our Group’s new ventures, business development and brand & marketing functions. I’m particularly keen to get more hands-on with the launch of our new technology brand, Wilbur, throughout 2021.

Eben and I have developed a strong partnership over the past 15 months and now with Eben as Group CEO, combined with my new role, we’re playing to our strengths. This structure positions us very well to take the Group into the next phase of our strategy. We’re passionate about building strong and sustainable growth into the future and to do that we need the right people in the right seats, working shoulder to shoulder to achieve our goals.”

Mr le Roux has been working with CCC for 15 months as Chief Operating Officer and Managing Director for Australia, New Zealand and Africa. Prior to joining the business, he was Group CFO of Waco International, a multinational equipment rental and industrial services business. Mr le Roux steps into the Group CEO role with a wealth of experience in the commercial and financial sectors, both locally and globally.

He has a proven track record as a senior executive and executive board member, responsible for improving profitability and ROI across different geographies, markets and products. Mr le Roux’s prior experience also includes investment banking, financial and professional services.

Mr le Roux said: “I am very grateful for the opportunity. It really is a continuation of a discussion Brian had with me some time ago about where his strengths lie and what is best for the business. For me, it’s about how we continue to work as partners, playing to each of our strengths and driving the right values and outcomes for the business with our team and our Board.

The Group has added substantial management capacity over the last 12 months to enable us to deliver faster, better, smarter services to our customers enabled by our technology division, Wilbur. We have also made good progress in building out and offering Wilbur products such as Wilbur Claims Manager, Wilbur Live and Wilbur Repair locally and in the US with substantial opportunity for further growth. I think our key clients and shareholders will feel the positive impact of Brian’s role change, I’ve never seen him more motivated to get out amongst it again”.

Claim Central Consolidated’s key shareholders, including Macquarie Capital and Envest, are confident that the new role alignment will help the business continue to expand its global footprint and revenue growth.

Mr le Roux will also transition to the Claim Central Consolidated board as a director.

Ends

Repair Management via Live Video

With the constantly evolving nature of COVID-19, virtual inspections have become a key player in keeping the insurance industry moving where social distancing requirements have made it difficult for insurance assessors to make house calls.

Claim Central Consolidated’s Virtual Inspections is done through the use of our Livegenic technology. This has created a streamlined experience available to all players in the industry to ensure customer’s homes are repaired in a safe and timely manner, while also maintaining a high standard of quality.

Prosperities such as onsite reporting, documenting, quoting and more, put an entire toolbox in the assessor’s pocket – improving operational processes from assignment to completion. This has granted assessors leverage to ensure claims are being handled faster, smoother, and cheaper than ever before.

Technology alone is not a magic bullet to achieving better claim outcomes – Claim Central bases a strategy of ‘customer first’ coupled with a strong digital foundation and workflow to be able to achieve a connected claim experience.

To learn more about our service, contact:

Jeff Pryde

Country Head – New Zealand – Claim Central
M +64(0)27 251 3738 T 0800 345 800
E jpryde@claimcentral.co.nz

CEO: “You can’t automate or outsource the customer experience”



For Brian Siemsen (pictured), global CEO of Claim Central Consolidated (CCC), the benefits of conducting a claims process in a digitally-enabled manner were clear well before COVID-19 hit. Though insurers might have been generally aware of these benefits as well, the pandemic quickly made it clear that tools such as virtual inspections were now a necessity rather than a luxury, allowing CCC to flourish.

“The minute COVID-19 happened and insurance organisations began to settle on what their digital response was going to be, we experienced a huge surge in demand and use of our technologies,” Siemsen told Insurance Business.

“Even before COVID, insurers were turning to virtual inspections as a way to streamline operations, reduce costs and improve outcomes. In states like Victoria and Queensland, along with other countries including South Africa and New Zealand, we very quickly saw a huge uptake of our Virtual Inspections as a Service (VIaaS) offering among insurance carriers, brokers and other stakeholders in the market,” he added.

Read more: Coronavirus: Claim Central Consolidated expands offering amid “overwhelming” demand

Using the live video streaming and collaboration platform Livegenic, CCC’s VIaaS proposition can be used in property, motor, cyber, and business SME claims assessments. The company employs trained, remote desktop assessors who connect directly with policyholders to inspect and assess these claims, considerably reducing both expenses and the length of claim cycles.

In Siemsen’s view, the adoption of such virtual inspection tools points to the way in which “COVID-19 has simply accelerated the existing trend of insurers seeing the benefits of VIaaS for customer interactions and damage inspection.”

“I suspect that we won’t be going back to having predominantly physical site inspections, and so when we look at the willingness of policyholders and insurers to integrate virtual tools and even some of the real-time self-service opportunities that CCC offers, it becomes quite an exciting time to be at the forefront of such a trend,” Siemsen noted.

CCC isn’t resting on its laurels, however. The company is currently working on a number of digital solutions that will ideally enable certain mundane, repetitive tasks like data duplication to be minimised for brokers.

Read next: Claiming the future

“We’ve got some great partners in the broker space who are really looking not just to solve problems in the current environment, but to work out how they can use these tools that we’ve made available so that brokers and policyholders don’t have to go back to duplicating information and constantly dealing with administrative tasks,” he said.

One such tool that CCC is currently examining is virtual reality (VR), which Siemsen believes could be a gamechanger for claims processing.

“If you have the ability to capture a 3D, immersive walkthrough of a property that’s been damaged and can share this visual along the claims handling chain, it can potentially offer massive benefits for all parties involved by getting them all on the same page,” he explained.

“By bringing together the broker, loss adjuster, claim inspector, policyholder and so on, it’s much easier to agree on the best path forward for the customer. It’s clear that VR truly has the potential to improve claims outcomes.”

Though the advantages of VR are clear, Siemsen reiterated that “you can’t automate or outsource the customer experience.”

“There’s a lot of ways in which processes in insurance can be digitised and automated, and it’s something that we leverage to our clients’ advantage at CCC,” he said. “However, there has to be a significant element of human touch in the broker space, and the overarching focus needs to be on claim outcomes that best suit clients.”

Looking forward, Siemsen sees impending regulatory changes as one of the key challenges facing Australian insurers in 2021.

“It’s going to push significant levels of administration-based, regulatory-based and compliance-related activities down into supply and value chains,” he said. “Ideally, that’s going to be met with a level of innovation in regards to technology and automation, but if this doesn’t happen then we could definitely see increased costs coming.”

Angus Cruickshank joins as Head of Claims Strategy

Claim Central is pleased to announce that Angus Cruickshank will be joining the group as Head of Claims Strategy, reporting to the Group Chief Operating Officer and Managing Director ANZ & Africa, Eben le Roux. 


 

Angus will provide technical support and training to Claim Central business heads and team leaders, ensuring the group successfully embed a best-in-class approach to our claims management practices.  

Angus joins from Youi Insurance in Queensland, where he held senior leadership roles over the past four years in assessing, claims improvement, general insurance claims and most recently procurement.  His earlier experience at Suncorp involved managing claims, operations, supply and on-site field operations.  Angus has a deep understanding of the regulatory environment and is well known to many of the major insurers.  He is also passionate about the importance of data analytics and the role of technology. 

Finder Innovation Awards 2020

Claim Central Consolidated is proud to be named a finalist in the 2020 “Best Insurance Innovation” category, for the Finder Innovation Awards.

Our recognition as a finalist for the Innovation Awards was based on our Virtual Inspections as a Service (VIaaS) innovation. Virtual Inspections as a Service (VIaaS) involves our remote desktop assessors digitally connecting directly with policyholders to inspect and assess their claims, using our live video streaming and collaboration platform LiveLogik.

The Finder Awards 2020 innovation categories celebrate the success of Australia’s most forward-thinking businesses. Given the difficult economic conditions, it’s more important than ever to acknowledge excellence and recognise creativity and impact across a range of industries from banking and insurance to technology, retail and travel.

The 12 innovation categories recognise improvements, new initiatives as well as innovative responses to the COVID-19 pandemic which businesses implemented in the 2019-2020 financial year.


Read more about the awards here.

Excellence in InsurTech- Winner

Claim Central Consolidated is delighted to be named the winner of the 2020 FinTech Australia Awards for “Excellence in InsurTech”, for our Virtual Inspections as a Service (VIaaS) offering.

Now in its fourth year, the awards give fintech startups the opportunity to be recognised for their work and innovation.

This award recognises the insurtech that has demonstrated the most innovative technologically enabled advances in the insurance industry. 

Claim Central Consolidated’s product/service Virtual Inspections as a Service (VIaaS) involves our remote desktop assessors digitally connecting directly with policyholders to inspect and assess claims, using our live video streaming and collaboration platform LiveLogik.

VIaaS meets every insurer’s need to ensure the safety of all stakeholders during and after the COVID-19 pandemic by removing the need for physical site attendance.

VIaaS allows teams to virtually inspect claims without the need for time-consuming onsite visits – saving time and effort for assessors, while also protecting customers through social distancing. Customers remotely connect with a desktop assessor to document the claim via LiveLogik, allowing the assessor to provide real-time guidance as the customer live streams the damage.

FinTech Australia CEO Rebecca Schot-Guppy said: “Despite the toll COVID-19 has had on our industry, the calibre of entries this year was outstanding.”

To view the full winner’s list click here.

About FinTech Australia

FinTech Australia is a national association for the Australian FinTech Startup community. Our vision is to make Australia the leading market for FinTech Innovation and Investment by working with both sides of Government, Industry and the Australian FinTech community to create a supportive environment and partner ecosystem in Australia and abroad.

Best Insurance Innovation Finalist – Finder Awards

Today, Claim Central Consolidated was honoured to be recognised as a finalist in the Finder Awards 2020 “Best Insurance Innovation” category.

The Finder Awards 2020 innovation categories celebrate the success of Australia’s most forward-thinking businesses. Given the difficult economic conditions, it’s more important than ever to acknowledge excellence and recognise creativity and impact across a range of industries from banking and insurance to technology, retail and travel.

The 12 innovation categories recognise improvements, new initiatives as well as innovative responses to the COVID-19 pandemic which businesses implemented in the 2019-2020 financial year.


Winners will be announced on Wednesday 28 October 2020.

Claim Central named on the 2020 AFR BOSS Most Innovative Companies list

Today, Claim Central Consolidated was honoured to be recognised as one of Australia and New Zealand’s Most Innovative Companies. The prestigious annual list, published by The Australian Financial Review and Boss Magazine, is based on a rigorous assessment process managed by Australia’s leading innovation consultancy, Inventium, in conjunction with a panel of industry expert judges.

We were honoured to rank 7th on the Banking, Finance and Superannuation list, from over 600 nominated organisations across Australia and New Zealand. The assessment measures a top innovation implemented in the past two years. Specifically, the judges look at how valuable the problem is that the innovation is solving, the quality and uniqueness of the solution, and the level of impact that innovation has had.

Inventium also assesses internal elements such as innovation culture, strategy, resources and process, which demonstrate a sustainable and repeatable approach to innovation.

The list can be viewed here

Claim Central Consolidated acquires Livegenic

Wednesday, 7 October 2020 (AEST): Claim Central Consolidated Pty Ltd (Claim Central), a pioneer in claims fulfilment technology, today announced the company has completed an acquisition to acquire the remaining shares in Livegenic Inc. (Livegenic), an industry-leading virtual collaboration platform for insurance.

Claim Central has been a key investor of Livegenic since 2017 and has now acquired the remaining shares in Livegenic that Claim Central does not already own, bringing Livegenic into the Claim Central Group as a wholly-owned subsidiary.

Livegenic’s cloud-based, real-time video collaboration and adjustment solution streamlines communications between P&C insurance organisations and their customers. Livegenic is most notably integrated within the Guidewire marketplace.

After years of co-developing and incubating together, founders Brian Siemsen (Claim Central) and Olek Shestakov (Livegenic) feel that now is the perfect time to bring both businesses together in what they describe as the final piece of their mission to deliver a faster and smarter claim experience.

“Livegenic’s remote virtual inspection software is a fantastic addition to the Claim Central solution set. This acquisition further enhances our ability to settle claims quickly, fairly, and on an increasingly remote basis. With the onset of COVID-19, there is a greater need for improved claims tracking and virtual claims handling than ever before, and Livegenic certainly fulfils that need”, Claim Central’s Group CEO Brian Siemsen said.

“Current market trends make this an excellent time to accelerate the growth of our claims ecosystem and this acquisition allows us to deliver the technology on a global scale”.

Livegenic will become a wholly-owned subsidiary in the Claim Central Group but will continue business-as-usual by maintaining its own brand identity, headquarters location, and staff/leadership including Olek Shestakov as Managing Director (Head of Livegenic). There will be no material impact on Livegenic’s existing clients.

Mr Shestakov said, “We are very excited to join the Claim Central family and are looking forward to all the new ways that we will work together. This acquisition provides new resources that will enable Livegenic to further enhance our services, expand our platform, and support our customers across the industry. Working with Claim Central will allow us to offer a truly end-to-end inspection and collaboration solution that elevates and expands claims servicing operations globally.”

 

Media contact:
Jessica Srbinoski
Claim Central Consolidated    
+61 429 191 108   

 

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (Claim Central), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.
We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2020, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.
For more information, visit: www.claimcentral.com.au

 

About Livegenic
Livegenic is a global provider of cloud-based, real-time video solutions to property and casualty (P&C) insurance organizations which connect every part of the claims ecosystem. The award-winning platform streamlines communication between in-house and external adjusters, appraisers, contractors and policyholders, provides field video loss documentation capabilities, and delivers customer self-service solutions.
Available hosted or white-labelled, Livegenic helps field claim professionals receive claim assignments and document claims even in unconnected environments. Livegenic’s patented video technology engages claims professionals with customers to improve the customer experience, lower handling costs, mitigate business-related risks, and reduce complexity in the claims process.
For more information, visit: www.livegenic.com