Insurx and partner IAL achieve NPS score of +51 in claims

Sydney, Wednesday 22 April 2020: Insurx, the customer first TPA driven by leading-edge technology division of Claim Central Consolidated, is pleased to announce together with IAL, have delivered a leading claims service Net Promoter Score (NPS) of +51.

Based on a survey of 5,000 of Australian brokers, this is a world-class result based on current NPS (Net Promoter Score) benchmarking and achieving this result has been a huge team effort.

NPS scores are a true reflection of sentiment and performance, as it recognises how positively customers are responding to the service they receive. 

Head of Insurx, Sam Ratcliff, said: “This result shows what can happen when an innovative customer-focused insurer collaborates with a business that has built a solution combining technology, process and people delivering a connected claims ecosystem which delivers an amazing customer experience at claim time.”

Stuart Hickman, Head of Claims at IAL, said: “Insurx’s philosophy is what makes IAL’s claims experience different from anyone else in the market – putting the customer at the centre of the claim process to create a CONNECTED claim experience – through more visibility and better communication. The customer always comes first.”

Insurx’s technology frees up the claims team to focus on and help the customer – it is all about the customer experience. The ability of Insurx’s claims platform to proactively manage claims and respond in real-time to customer sentiment has been crucial in this result.

Disruption in the claims space is starting to have a material impact on the shape of Australia’s insurance industry. After years of talk about Insurtech and the impact it could have, the NPS results IAL achieved is a great example of an insurer partnering with an external business to leverage and deliver world class claim outcomes.



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Features comparison – LiveLogik vs Competitors

The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more.

VIaaS (Virtual Inspections as a Service)



Claim Central Consolidated (CCC) expands its Virtual Inspection as a Service (VIaaS) offering to meet COVID-19 demand from insurers.

The COVID-19 pandemic is causing insurers to rethink how claims are assessed. With many already moving to a remote virtual inspection model and many more expected to follow, insurers are urgently addressing the need to keep policyholders and the wider community safe by avoiding face to face contact at claim time.

Due to overwhelming demand, CCC is expanding its virtual inspection team as part of its tried and tested Virtual Inspections as a Service (VIaaS) offering to increase remote inspection and assessment capacity.


What is VIaaS (Virtual Inspections as a Service)?

VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using our live video streaming and collaboration platform LiveLogik. VIaaS meets every insurer’s need to ensure the safety of all stakeholders during the COVID-19 pandemic by removing the need for physical site attendance.

VIaaS provides three modular options for insurers:

  • Option 1: LiveLogik platform only, using your own assessing network
  • Option 2: LiveLogik platform plus live video inspection service
  • Option 3: LiveLogik platform plus live video inspection, estimate and report services
  • Insurers are also able to plug into CCC’s property and motor repair services post-assessment, for an end-to-end assess and repair solution.

VIaaS is available to existing CCC insurance clients to transfer their claims over to the remote model, as well as to new clients who require a plug and play solution with minimal setup time.

VIaaS is being used for property, motor, cyber and business SME claims assessments. It is also generating significant interest in other verticals such as government (self-isolation management), real estate (property inspections) and trades & builders (remote quoting).


What makes VIaaS different?

  • VIaaS is a tried-and-tested offering while others in the market are still in testing and setup phase – the infrastructure is in place, we are simply expanding and scaling to meet the growing demand.
  • The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more.
  • VIaaS offers modular and flexible options so insurers can choose the most appropriate application for their business.
  • Insurers can plug into CCC’s property and motor repair offering for an end-to-end assess and repair solution – a one-stop-shop that streamlines the process and reduces hand-offs.

 

Benefits for insurers and brokers

  • Increase assessing/inspection capacity – get more inspections done faster.
  • Reduce the health and safety risks to insurers, brokers, customers and assessors by avoiding face to face contact.
  • Reduce the potential risk of significant business interruption if the government deems assessing a non-essential service and there is a complete lockdown.
  • Not knowing when social distancing restrictions will be relaxed, VIaaS provides a solution that can help insurers scale operations to meet changing demand influenced by government directives, customer behaviours or catastrophic weather events.
  • Fast setup to give insurers an agile response to the COVID-19 pandemic
  • Supply chain – share, connect and map jobs to suppliers that are COVID-19-aligned.
  • Make policyholders more comfortable by avoiding face to face inspections while creating a more connected claim experience.

To learn more contact

Australia + New Zealand –  lgrace@claimcentral.com.au
The United States of America – qnetzel@claimcentralusa.com
South Africa – RGall@claimcentral.co.za

 

Reimagining the claims process

Sydney, Thursday 2 April 2020: The COVID-19 pandemic is causing insurers to re-think how claims are assessed. Not knowing when social distancing restrictions will be relaxed, insurers are increasingly looking for solutions that can help them scale operations to meet changing demand influenced by government directives, customer behaviours or catastrophic weather events.

 Due to this industry trend, global claims solutions provider Claim Central Consolidated (CCC) has expanded its Virtual Inspections as a Service (VIaaS) offering to meet the overwhelming demand from insurers due to COVID-19.

VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using the live video streaming and collaboration platform LiveLogik. Insurers can choose from options including inspection, estimate and reporting services, or choose to use LiveLogik with their own internal claims teams.

CCC’s Global Chief Executive Brian Siemsen said: “At this unprecedented time we are doing everything we can to support our clients, their customers and employees. And that has meant expanding our VIaaS offering to allow more claims to be processed faster while ensuring we meet health and safety needs amid concerns of the spread of the virus.”

“The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more. It has allowed us to expand our Virtual Inspections as a Service offering to get the best results for our clients and their customers.”

VIaaS is being used for property, motor, cyber and business SME claims assessments. It is also generating significant interest in other verticals such as government (self-isolation management), real estate (property inspections) and trades & builders (remote quoting).

VIaaS is available to existing insurance clients to transfer their claims over to the remote model, as well as to new clients who require a plug and play solution with minimal set-up time.

 

 

Media contact:

Jessica Srbinoski, Claim Central Consolidated                   
+61 429 191 108                                  

About Claim Central Consolidated

Founded in 2002, Claim Central Consolidated (CCC), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.

We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2019, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.

For more information on Claim Central Consolidated, visit: www.claimcentral.com.au

Claim Central Consolidated appoints Chief Commercial Officer

Sydney, Tuesday 31 March 2020: Global claims solutions provider Claim Central Consolidated (CCC) has appointed Eben le Roux as Chief Commercial Officer, reporting to Global CEO Brian Siemsen.

Eben comes to the CCC team with a wealth of experience in the commercial and financial sectors, both locally and globally. Most recently Eben was Global CFO of Waco International, a multinational equipment rental and industrial services business.

Eben brings a proven track record as a senior executive, enabling boards and executive teams in Australasia, Africa and the UK to develop and execute on strategy – improving profitability and ROI across different markets, products and cultures. Eben’s prior experience also includes investment banking and financial services.

CCC’s Global Chief Executive Brian Siemsen said: “Eben brings an enormous wealth of experience to the CCC team as we continue our expansion internationally – his understanding of the dynamics of various international markets and verticals will help us with our services, technology and data focus in key regions.”

Eben will also oversee all commercial contracts for Claim Central Consolidated, including structuring and negotiating strategic deals and alliances with key clients in Australia, New Zealand, the United States and South Africa.

Eben le Roux said: “I’m excited to be part of an innovative market-leading organisation that is transforming and simplifying insurance claims processes globally. I’m looking forward to working with the team, helping CCC continue their expansion.”

Mr le Roux will commence his new role on 6 April 2020.

 

Sky News Australia interview with CEO Brian Siemsen




Claim Central Consolidated Global CEO Brian Siemsen discusses the implications of the LiveLogik application during the COVID-19 pandemic and how it can help insurers, governments, real estate and facilities maintenance businesses to thrive with remote live streaming applications.

To view the full Sky News interview click here.

LiveLogik attacks COVID-19 during insurance catastrophe

Monday, 23 March 2020 (AEST): With the Insurance Council of Australia (ICA) announcing that the COVID-19 virus and the implications of it are ‘catastrophic’ for the insurance industry, insurtechs are already seeing unprecedented demand for remote video streaming tools to assist in the claims handling process and avoid face-to-face contact.

As companies across the globe shift to remote and virtual work in order to combat the spread of COVID-19, many insurers are facing the difficult question of how best to support their customers in the claims process.

Live video streaming and collaboration platform, LiveLogik, is one product seeing a surge in demand. LiveLogik provides a safe alternative for claims handling, preventing field assessors from having to be on-site in potential areas of COVID-19 infection.

The suite of virtual collaboration tools enables insurers to remotely access claims and continue providing exceptional customer service from anywhere, at any time. This preventative measure also provides a layer of security to customers who do not wish for an unknown assessor to enter their home.

Tried and tested on over 100,000 claims, a claims team can be trained and set-up on LiveLogik in as little as 48 hours, to help minimise business disruption.

Lincoln Grace, Product Manager of LiveLogik said: “With more cases appearing globally and concern growing daily, we are already seeing a huge surge in demand from clients looking to navigate these challenging times with confidence while not compromising on customer service due to physical constraints”.

“LiveLogik has an important role to play in keeping insurance professionals and the broader community safe and healthy. LiveLogik’s virtual assessment tools ensure that claims are processed quickly whilst avoiding unnecessary face-to-face interactions.”

In response to the COVID-19 outbreak, LiveLogik is available for insurers to access the stand-alone platform or additional assessment and report services, to support their business continuity planning.

To view the article on Insurance Business Magazine click here.

Claim Central announces release of TradesPlus platform


The connected claims platform is now available to P&C insurers throughout the U.S.


Jacksonville, FL – March 4, 2020 –
 Claim Central Consolidated (Claim Central), a pioneer in digital claims fulfilment, is pleased to announce the company has successfully deployed the TradesPlus cloud-based, connected claims and digital supplier management platform to top Florida insurers.

The Florida insurance market has experienced a drastic increase in the cost of emergency mitigation over the past decade driven in large part by the Assignment of Benefits (AOB) crisis. Florida insurers have been directly and negatively impacted by the AOB issue and TradesPlus can play a significant part in the remedy to the AOB crisis by making it easy for property and casualty (P&C) insurers to digitally communicate and collaborate with claim service providers.

“By deploying TradesPlus, insurers gain a better ability to perform services for their customers,” said Werner Kruck, industry consultant and former chief operating officer for Security First Insurance. “Using TradesPlus for emergency assistance and property repairs allows insurers to gain control over water damage claims and achieve high customer and contractor ratings as a result of a faster, more efficient repair process.”

TradesPlus connects insurers directly to a supplier network to carry out claim-related services and property repairs. Suppliers are pre-screened for appropriate licenses and backgrounds, a process which provides confidence that the suppliers are reliable and will not engage in predatory practices or the use of AOBs.

“The platform enables the selection and management of on-demand claims services from a connected marketplace,” said Quin Netzel, managing director for Claim Central. “Right now, most supplier networks are focused on contractors, but TradesPlus changes that paradigm to connect insurers to a much broader ecosystem of contractors, inspectors, adjusters, experts, engineers, housing specialists, and more. It provides insurers access to all their claims service needs on a single platform.”

TradesPlus is available now to P&C insurers throughout the U.S.


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About Claim Central Consolidated (Claim Central)

Founded in 2002, Claim Central is a global leader in property and auto insurance claims technology, services and data and insights. We are pioneers of digital claims fulfilment. Our market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. 

For more information, visit www.tradesplus.net.

 

Insurx named as a finalist in IB Awards

Claim Central Consolidated’s TPA claims management solution Insurx, has been named a finalist at the 2020 Insurance Business Awards in the ‘Best Service Provider’ category.

The Insurance Business Awards, one of the leading awards programs in the Australian Insurance sector, celebrates excellence in the insurance industry, recognising the achievements of outstanding brokers, brokerages, insurers, underwriters and industry leaders across a range of categories.

The winners will be announced at a black-tie gala event at The Star, Sydney on Friday, May 01. 

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Quarterly Insurtech Briefing Q4 2019

Willis Towers Watson released its quarterly InsurTech Briefing for Q4 2019 and Claim Central Consolidated have been featured.

“Picking technology, industry players can arm themselves with huge competitive advantages over their peers if they can make the most of the technology and the various vendors that are looking to add significant value into evolving this space for both our industry and the clients we serve.”

To read the full report visit:
https://lnkd.in/gHUnttn