Claim Central Consolidated acquires Livegenic

Wednesday, 7 October 2020 (AEST): Claim Central Consolidated Pty Ltd (Claim Central), a pioneer in claims fulfilment technology, today announced the company has completed an acquisition to acquire the remaining shares in Livegenic Inc. (Livegenic), an industry-leading virtual collaboration platform for insurance.

Claim Central has been a key investor of Livegenic since 2017 and has now acquired the remaining shares in Livegenic that Claim Central does not already own, bringing Livegenic into the Claim Central Group as a wholly-owned subsidiary.

Livegenic’s cloud-based, real-time video collaboration and adjustment solution streamlines communications between P&C insurance organisations and their customers. Livegenic is most notably integrated within the Guidewire marketplace.

After years of co-developing and incubating together, founders Brian Siemsen (Claim Central) and Olek Shestakov (Livegenic) feel that now is the perfect time to bring both businesses together in what they describe as the final piece of their mission to deliver a faster and smarter claim experience.

“Livegenic’s remote virtual inspection software is a fantastic addition to the Claim Central solution set. This acquisition further enhances our ability to settle claims quickly, fairly, and on an increasingly remote basis. With the onset of COVID-19, there is a greater need for improved claims tracking and virtual claims handling than ever before, and Livegenic certainly fulfils that need”, Claim Central’s Group CEO Brian Siemsen said.

“Current market trends make this an excellent time to accelerate the growth of our claims ecosystem and this acquisition allows us to deliver the technology on a global scale”.

Livegenic will become a wholly-owned subsidiary in the Claim Central Group but will continue business-as-usual by maintaining its own brand identity, headquarters location, and staff/leadership including Olek Shestakov as Managing Director (Head of Livegenic). There will be no material impact on Livegenic’s existing clients.

Mr Shestakov said, “We are very excited to join the Claim Central family and are looking forward to all the new ways that we will work together. This acquisition provides new resources that will enable Livegenic to further enhance our services, expand our platform, and support our customers across the industry. Working with Claim Central will allow us to offer a truly end-to-end inspection and collaboration solution that elevates and expands claims servicing operations globally.”

 

Media contact:
Jessica Srbinoski
Claim Central Consolidated    
+61 429 191 108   

 

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (Claim Central), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.
We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2020, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.
For more information, visit: www.claimcentral.com.au

 

About Livegenic
Livegenic is a global provider of cloud-based, real-time video solutions to property and casualty (P&C) insurance organizations which connect every part of the claims ecosystem. The award-winning platform streamlines communication between in-house and external adjusters, appraisers, contractors and policyholders, provides field video loss documentation capabilities, and delivers customer self-service solutions.
Available hosted or white-labelled, Livegenic helps field claim professionals receive claim assignments and document claims even in unconnected environments. Livegenic’s patented video technology engages claims professionals with customers to improve the customer experience, lower handling costs, mitigate business-related risks, and reduce complexity in the claims process.
For more information, visit: www.livegenic.com

Hamish McLennan joins insurance-tech start-up board

Hamish McLennan has joined the board of Claim Central Consolidated, which has tapped Macquarie for a third seeding round out of the United States.

Mr McLennan joins a board which includes Macquarie Group head of principal investments Australia and New Zealand Richard Turner and Envest founding partner and managing director Greg Mullins.

“Claim Central is an absolute ripper and one of the best technology companies you may not have heard of,” Mr McLennan told The Australian Financial Review.

“I was approached in market. The growth is explosive and we have a tight and very professional board. I was attracted to the fact that Claim Central is a disrupter in the insurance industry and insurance is a massive market opportunity globally.”

Mr McLennan is chairman of Australian Securities Exchange listed digital property classifieds business REA Group, media company Here, There & Everywhere, and sporting body Rugby Australia, while also sitting on the board of funds management group Magellan.

Claim Central is a technology platform which connects insurers, customers, trades and services to speed up the claim process and reduce costs for insurers.

“We’ve got customers in the US, South Africa, New Zealand, Australia and Europe,” Claim Central founder and chief executive Brian Siemsen said. “We’ve been able to acquire, buy and build out partnerships.”

“In 2019 we broke through the $100 million barrier for the first time, and then at the end of the FY20 financial year, we’ve just landed at a bit over $150 million revenue … we also recorded record profits last year.”

Mr McLennan will act as a mentor and coach for Mr Siemsen, who has been running Claim Central – through its different iterations – since 2000, when he was playing rugby league for the South Sydney Rabbitohs.

“[The board] wanted someone who could bring in brand, marketplace development experience and somebody who understood the property space as well. Hamish was an absolute glove fit,” Mr Siemsen said.

“As we look to build out these marketplace platforms in insurance in other geographies and other adjacencies, he’s been a catalyst to figure out what that means … every insurer across all of these geographies are looking for ways to make it faster, better, cheaper. Cheaper for them, but also faster and better for customers.

“We just happen to have a platform that’s able to do that.”

Claim Central is working through a series-C round of funding, but focusing on US investment, where it has been growing its client base of insurers since 2018. The process is being run by Macquarie’s US office in New York.

Read the full article here

Claim Central hires former WeGoLook execs to lead North America

Jacksonville, FL – August 19, 2020 – Claim Central Consolidated (Claim Central), a pioneer in claims fulfilment technology, is pleased to announce former WeGoLook executives Robin Roberson and Kenneth Knoll have joined the company as managing directors.

While a growing number of claims insurtech solutions are available today, adoption remains low. Claim Central is committed to providing industry-leading digital claims technology to insurance customers around the world, and recently built on the success of the ClaimLogik claims tracking suite by launching a technology and services marketplace to help carriers, independent adjusters (IAs), and third-party administrators (TPAs) access and operationalize modern claims handling practices. 

The ClaimLogik marketplace facilitates the combination of technology and services to deliver solutions that meet rapidly evolving policyholder expectations and improve claim handling efficiency. From virtual inspections at the time of loss to managed repair programs, ClaimLogik provides the building blocks needed to improve technology and service accessibility for claims organizations of all sizes.

“There is a greater need in the market for improved claims tracking and virtual claims handling than ever before,” said Brian Siemsen, group CEO for Claim Central. “Robin and Kenneth have extensive experience launching, scaling, and leading an innovative claims insurtech company and we look forward to having their input into strategy, roadmap, and growth plans for Claim Central and TradesPlus in the future.”

Roberson has over 25 years’ experience in sales and building businesses, most recently as co-founder and president of Goose & Gander, a boutique consultancy firm, and partner at BuildArray, a no-code risk management and operations platform. As co-founder and CEO of WeGoLook, Roberson grew the business to over 45,000 contractors before its acquisition by a global TPA firm.

Knoll comes to Claim Central as the former CEO and co-founder of Goose & Gander and managing partner at BuildArray. Knoll was previously the COO of WeGoLook where he led market strategy, product innovation, and international expansion. Knoll forged leading industry partnerships with Guidewire, Duck Creek, CCC One, Symbility, Xactware, and others to bring on-demand and virtual inspection solutions to customers within and across existing insurance ecosystems.

“Kenneth and I have years of experience arming remote policyholders and contractors with the tools to capture data on-demand,” said Roberson. “But, the world has changed dramatically in 2020 and now is the time to usher in a new era of collaborative, on-demand and live video data capture for scoping and estimates. With Claim Central, I can continue my mission to provide global, on-demand inspection services without the need for a third-party. It’s much faster, more economical, and easier to integrate multiple technology providers, such as tools for measuring exterior and interior property.”

“The Claim Central team is forward-thinking and determined to deliver progressive platform solutions to a global market,” said Knoll. “I am absolutely thrilled to lead the product vision for North America. This is an excellent time to accelerate the growth of a truly open marketplace. The ClaimLogik platform provides agnostic connectivity to tools and services that elevate and expand claims servicing operations. We are effectively democratizing access to the best technology and service providers in the market and empowering customers to build solutions that fit the unique demands of their individual operations.”

Additionally, distribution channel and risk management expert John Wright and finance and investment executive Paul Yau are joining Claim Central’s U.S. management team as senior advisors effective immediately.












About Claim Central Consolidated (Claim Central)

Founded in 2002, Claim Central is a global leader in property and auto insurance claims technology, services and data and insights. Pioneers of digital claims fulfilment, Claim Central’s market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. For more information, visit www.claimcentralusa.com.

Insurx and partner IAL achieve NPS score of +51 in claims

Sydney, Wednesday 22 April 2020: Insurx, the customer first TPA driven by leading-edge technology division of Claim Central Consolidated, is pleased to announce together with IAL, have delivered a leading claims service Net Promoter Score (NPS) of +51.

Based on a survey of 5,000 of Australian brokers, this is a world-class result based on current NPS (Net Promoter Score) benchmarking and achieving this result has been a huge team effort.

NPS scores are a true reflection of sentiment and performance, as it recognises how positively customers are responding to the service they receive. 

Head of Insurx, Sam Ratcliff, said: “This result shows what can happen when an innovative customer-focused insurer collaborates with a business that has built a solution combining technology, process and people delivering a connected claims ecosystem which delivers an amazing customer experience at claim time.”

Stuart Hickman, Head of Claims at IAL, said: “Insurx’s philosophy is what makes IAL’s claims experience different from anyone else in the market – putting the customer at the centre of the claim process to create a CONNECTED claim experience – through more visibility and better communication. The customer always comes first.”

Insurx’s technology frees up the claims team to focus on and help the customer – it is all about the customer experience. The ability of Insurx’s claims platform to proactively manage claims and respond in real-time to customer sentiment has been crucial in this result.

Disruption in the claims space is starting to have a material impact on the shape of Australia’s insurance industry. After years of talk about Insurtech and the impact it could have, the NPS results IAL achieved is a great example of an insurer partnering with an external business to leverage and deliver world class claim outcomes.



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VIaaS (Virtual Inspections as a Service)



Claim Central Consolidated (CCC) expands its Virtual Inspection as a Service (VIaaS) offering to meet COVID-19 demand from insurers.

The COVID-19 pandemic is causing insurers to rethink how claims are assessed. With many already moving to a remote virtual inspection model and many more expected to follow, insurers are urgently addressing the need to keep policyholders and the wider community safe by avoiding face to face contact at claim time.

Due to overwhelming demand, CCC is expanding its virtual inspection team as part of its tried and tested Virtual Inspections as a Service (VIaaS) offering to increase remote inspection and assessment capacity.


What is VIaaS (Virtual Inspections as a Service)?

VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using our live video streaming and collaboration platform LiveLogik. VIaaS meets every insurer’s need to ensure the safety of all stakeholders during the COVID-19 pandemic by removing the need for physical site attendance.

VIaaS provides three modular options for insurers:

  • Option 1: LiveLogik platform only, using your own assessing network
  • Option 2: LiveLogik platform plus live video inspection service
  • Option 3: LiveLogik platform plus live video inspection, estimate and report services
  • Insurers are also able to plug into CCC’s property and motor repair services post-assessment, for an end-to-end assess and repair solution.

VIaaS is available to existing CCC insurance clients to transfer their claims over to the remote model, as well as to new clients who require a plug and play solution with minimal setup time.

VIaaS is being used for property, motor, cyber and business SME claims assessments. It is also generating significant interest in other verticals such as government (self-isolation management), real estate (property inspections) and trades & builders (remote quoting).


What makes VIaaS different?

  • VIaaS is a tried-and-tested offering while others in the market are still in testing and setup phase – the infrastructure is in place, we are simply expanding and scaling to meet the growing demand.
  • The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more.
  • VIaaS offers modular and flexible options so insurers can choose the most appropriate application for their business.
  • Insurers can plug into CCC’s property and motor repair offering for an end-to-end assess and repair solution – a one-stop-shop that streamlines the process and reduces hand-offs.

 

Benefits for insurers and brokers

  • Increase assessing/inspection capacity – get more inspections done faster.
  • Reduce the health and safety risks to insurers, brokers, customers and assessors by avoiding face to face contact.
  • Reduce the potential risk of significant business interruption if the government deems assessing a non-essential service and there is a complete lockdown.
  • Not knowing when social distancing restrictions will be relaxed, VIaaS provides a solution that can help insurers scale operations to meet changing demand influenced by government directives, customer behaviours or catastrophic weather events.
  • Fast setup to give insurers an agile response to the COVID-19 pandemic
  • Supply chain – share, connect and map jobs to suppliers that are COVID-19-aligned.
  • Make policyholders more comfortable by avoiding face to face inspections while creating a more connected claim experience.

To learn more contact

Australia + New Zealand –  lgrace@claimcentral.com.au
The United States of America – qnetzel@claimcentralusa.com
South Africa – RGall@claimcentral.co.za

 

Reimagining the claims process

Sydney, Thursday 2 April 2020: The COVID-19 pandemic is causing insurers to re-think how claims are assessed. Not knowing when social distancing restrictions will be relaxed, insurers are increasingly looking for solutions that can help them scale operations to meet changing demand influenced by government directives, customer behaviours or catastrophic weather events.

 Due to this industry trend, global claims solutions provider Claim Central Consolidated (CCC) has expanded its Virtual Inspections as a Service (VIaaS) offering to meet the overwhelming demand from insurers due to COVID-19.

VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using the live video streaming and collaboration platform LiveLogik. Insurers can choose from options including inspection, estimate and reporting services, or choose to use LiveLogik with their own internal claims teams.

CCC’s Global Chief Executive Brian Siemsen said: “At this unprecedented time we are doing everything we can to support our clients, their customers and employees. And that has meant expanding our VIaaS offering to allow more claims to be processed faster while ensuring we meet health and safety needs amid concerns of the spread of the virus.”

“The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more. It has allowed us to expand our Virtual Inspections as a Service offering to get the best results for our clients and their customers.”

VIaaS is being used for property, motor, cyber and business SME claims assessments. It is also generating significant interest in other verticals such as government (self-isolation management), real estate (property inspections) and trades & builders (remote quoting).

VIaaS is available to existing insurance clients to transfer their claims over to the remote model, as well as to new clients who require a plug and play solution with minimal set-up time.

 

 

Media contact:

Jessica Srbinoski, Claim Central Consolidated                   
+61 429 191 108                                  

About Claim Central Consolidated

Founded in 2002, Claim Central Consolidated (CCC), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.

We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2019, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.

For more information on Claim Central Consolidated, visit: www.claimcentral.com.au

Claim Central Consolidated appoints Chief Commercial Officer

Sydney, Tuesday 31 March 2020: Global claims solutions provider Claim Central Consolidated (CCC) has appointed Eben le Roux as Chief Commercial Officer, reporting to Global CEO Brian Siemsen.

Eben comes to the CCC team with a wealth of experience in the commercial and financial sectors, both locally and globally. Most recently Eben was Global CFO of Waco International, a multinational equipment rental and industrial services business.

Eben brings a proven track record as a senior executive, enabling boards and executive teams in Australasia, Africa and the UK to develop and execute on strategy – improving profitability and ROI across different markets, products and cultures. Eben’s prior experience also includes investment banking and financial services.

CCC’s Global Chief Executive Brian Siemsen said: “Eben brings an enormous wealth of experience to the CCC team as we continue our expansion internationally – his understanding of the dynamics of various international markets and verticals will help us with our services, technology and data focus in key regions.”

Eben will also oversee all commercial contracts for Claim Central Consolidated, including structuring and negotiating strategic deals and alliances with key clients in Australia, New Zealand, the United States and South Africa.

Eben le Roux said: “I’m excited to be part of an innovative market-leading organisation that is transforming and simplifying insurance claims processes globally. I’m looking forward to working with the team, helping CCC continue their expansion.”

Mr le Roux will commence his new role on 6 April 2020.

 

LiveLogik attacks COVID-19 during insurance catastrophe

Monday, 23 March 2020 (AEST): With the Insurance Council of Australia (ICA) announcing that the COVID-19 virus and the implications of it are ‘catastrophic’ for the insurance industry, insurtechs are already seeing unprecedented demand for remote video streaming tools to assist in the claims handling process and avoid face-to-face contact.

As companies across the globe shift to remote and virtual work in order to combat the spread of COVID-19, many insurers are facing the difficult question of how best to support their customers in the claims process.

Live video streaming and collaboration platform, LiveLogik, is one product seeing a surge in demand. LiveLogik provides a safe alternative for claims handling, preventing field assessors from having to be on-site in potential areas of COVID-19 infection.

The suite of virtual collaboration tools enables insurers to remotely access claims and continue providing exceptional customer service from anywhere, at any time. This preventative measure also provides a layer of security to customers who do not wish for an unknown assessor to enter their home.

Tried and tested on over 100,000 claims, a claims team can be trained and set-up on LiveLogik in as little as 48 hours, to help minimise business disruption.

Lincoln Grace, Product Manager of LiveLogik said: “With more cases appearing globally and concern growing daily, we are already seeing a huge surge in demand from clients looking to navigate these challenging times with confidence while not compromising on customer service due to physical constraints”.

“LiveLogik has an important role to play in keeping insurance professionals and the broader community safe and healthy. LiveLogik’s virtual assessment tools ensure that claims are processed quickly whilst avoiding unnecessary face-to-face interactions.”

In response to the COVID-19 outbreak, LiveLogik is available for insurers to access the stand-alone platform or additional assessment and report services, to support their business continuity planning.

To view the article on Insurance Business Magazine click here.

Claim Central announces release of TradesPlus platform


The connected claims platform is now available to P&C insurers throughout the U.S.


Jacksonville, FL – March 4, 2020 –
 Claim Central Consolidated (Claim Central), a pioneer in digital claims fulfilment, is pleased to announce the company has successfully deployed the TradesPlus cloud-based, connected claims and digital supplier management platform to top Florida insurers.

The Florida insurance market has experienced a drastic increase in the cost of emergency mitigation over the past decade driven in large part by the Assignment of Benefits (AOB) crisis. Florida insurers have been directly and negatively impacted by the AOB issue and TradesPlus can play a significant part in the remedy to the AOB crisis by making it easy for property and casualty (P&C) insurers to digitally communicate and collaborate with claim service providers.

“By deploying TradesPlus, insurers gain a better ability to perform services for their customers,” said Werner Kruck, industry consultant and former chief operating officer for Security First Insurance. “Using TradesPlus for emergency assistance and property repairs allows insurers to gain control over water damage claims and achieve high customer and contractor ratings as a result of a faster, more efficient repair process.”

TradesPlus connects insurers directly to a supplier network to carry out claim-related services and property repairs. Suppliers are pre-screened for appropriate licenses and backgrounds, a process which provides confidence that the suppliers are reliable and will not engage in predatory practices or the use of AOBs.

“The platform enables the selection and management of on-demand claims services from a connected marketplace,” said Quin Netzel, managing director for Claim Central. “Right now, most supplier networks are focused on contractors, but TradesPlus changes that paradigm to connect insurers to a much broader ecosystem of contractors, inspectors, adjusters, experts, engineers, housing specialists, and more. It provides insurers access to all their claims service needs on a single platform.”

TradesPlus is available now to P&C insurers throughout the U.S.


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About Claim Central Consolidated (Claim Central)

Founded in 2002, Claim Central is a global leader in property and auto insurance claims technology, services and data and insights. We are pioneers of digital claims fulfilment. Our market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. 

For more information, visit www.tradesplus.net.

 

Claim Central Consolidated appoints former Domain CTO to head up its software business

Sydney, Thursday 12 December 2019: Global claims solutions provider Claim Central Consolidated (CCC) has appointed Mark Cohen as divisional Chief Executive Officer of its software business, Intelligent Thought.

Mark brings more than 20 years’ experience as a Chief Technology Officer, working on many digital products and supporting enterprise systems. Most recently Mark was CTO & CIO of Domain, a listed ASX business, where he was dedicated to working closely with individual technology and products leaders along with the executive leadership team to bring digital product and best practices to life. Mark also worked at Fairfax Media as a General Manager of Product Solutions.

CCC’s Global Chief Executive Brian Siemsen said: “Mark Cohen brings strong technical and business leadership qualities to the role which will complement and support our Intelligent Thought team as we ready ourselves for the delivery, execution, scale and future expansion of ClaimLogik and other product suites.”

Intelligent Thought is best known for its multi-award-winning property and motor claims management solutions ClaimLogik, LiveLogik and Hello Claims.

“The timing of Mark coming on board couldn’t be better with the expansion of our technology platforms. The executive team and board of managers are thrilled Mark is joining the Claim Central Consolidated team”, says Brian Siemsen.

Mark Cohen said: “I’m excited to be part of an organisation that is transforming insurance claims processes globally and look forward to working with the team, customers and within the broader insurance industry.”

Mr Cohen will commence his new role on 28 January 2020.

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Media contact:
Jessica Srbinoski
Claim Central Consolidated                 
+61 429 191 108